Aftersales Coordinator- Parts

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Our Aftersales team is currently looking for a talented Aftersales Coordinator- Parts for our Barbados who will work closely with the Logistics and Invoicing Department and is responsible for ensuring order and customer satisfaction. They also will ensure a good relationship with the Suppliers and Dealers is maintained.

Here’s what you’ll be doing:

• Ensures timely receipt and follow up of dealer’s orders of vehicle parts.
• Obtains necessary authorization from the Finance team to place orders.
• Enters and updates parts orders accurately in ICI and OEM’s system, tracks the progress of all orders and ensures that dealers are updated regularly until the complete order has been
• received by the dealer.
• Corresponds with suppliers to communicate any changes requested by dealers.
• Verifies accuracy of part sales orders and invoices for each order and corresponds with the supplier to correct any errors found.
• Liaises with the Logistics team to make sure parts are shipped on time.
• Follows up with OEM on any orders delayed in production of in the supply chain.
• Communicates shipping information to dealers and updates arrival information.
• Supplies, and generates where required, customer invoices and all other shipping
• documents and provides such to customers within a reasonable timeframe specified by management.
• Generate reports for review by management and for submission to dealers and suppliers.
• Update the pricing to the dealer and issue new pricelists as required.
• Responsible for Material Management including material creation and price maintenance.
• Maintains a professional working relationship with suppliers and dealers.
• Any other related duties required from the Department. 

We'll make a match if you meet the following requirements:

• BSc degree in Business Management, Supply Chain Management or a related field.
• Previous knowledge of SAP modules (preferred).
• Previous experience in the distribution field and B2B environment.
• Strong knowledge of shipping and distribution channels.
• Proficient Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• A roll-up-your-sleeves attitude, sense of empathy, and passion for your work are
• essential in this role. 

Role Information:

• Reports to: Regional Aftersales Manager
• Location: Warrens, St. Michael
• Work Model: Hybrid

At Inchcape Americas, we are committed to building a diverse, inclusive, and authentic workplace. Inchcape is for everyone. If you are enthusiastic about this role and share our values of delivering great experiences through innovative thinking and working better together, we invite you to apply.

We support diversity and inclusion in all its forms, without discrimination based on age, gender, sexual orientation, nationality, religion, or disability.