Head of Retail Operations

Are you ready to lead the growth of Inchcape automotive retail chain in Finland?

Inchcape Finland is seeking an experienced and driven retail leader to manage our expanding operations. The goal of this position is to significantly grow our presence in the Finnish market, increase brand awareness for Inchcape’s represented brands, and expand market share. Our new car dealerships serve customers in both new and used car sales and provide brand-specific maintenance services.

We are looking for someone who is excited about building and developing a new retail chain, who wants to take full responsibility for executing the strategy, implementing efficient processes, helping each location succeed, and ensuring overall business productivity and profitability.

As Head of Retail Operations, you will be responsible for both strategic direction and operational execution, business development, collaboration with key stakeholders – and most importantly – acting as an inspiring leader for the entire team.

Key Responsibilities

Leadership and Strategy

• Develop and implement strategic plans to support business growth and achieve sales targets.
• Lead the retail sales team with vision and ensure alignment of operations and processes with organizational objectives.
• Monitor industry trends, market dynamics, and competitors to identify opportunities and threats.

Operational Management

• Oversee daily operations of existing retail locations, ensuring customer-focused and high-quality service.
• Apply best practices in sales, inventory management, and customer relationships.
• Maintain a high level of customer satisfaction and service quality.

Expansion Projects

• Manage the full scope of new dealership establishment projects.
• Develop project plans covering dealership locations, staff recruitment, and operational launch.
• Collaborate with stakeholders, importers, and local authorities to ensure project success.

Network Management

• Optimize supply chains in collaboration with importers to ensure timely availability of vehicles and spare parts.
• Build and maintain strong relationships to achieve business goals.

Team Leadership

• Lead recruitment, onboarding, and training of sales, service, and support teams.
• Foster a positive, collaborative work environment where people thrive and grow.
• Ensure performance evaluations and development plans are in place and regularly updated.

Financial Management

• Prepare and maintain budgets, ensuring operations meet financial goals and performance targets.
• Monitor and analyze financial reports and key KPIs to support decision-making.

Supplier Relations

• Build and maintain strong relationships with suppliers.
• Negotiate favorable contracts and ensure mutually beneficial partnerships.

Our Expectations

We are looking for someone with:

• Relevant education for the role, preferably including an MBA.
• Several years of leadership experience in the automotive industry, especially in retail.
• A comprehensive understanding of the entire retail chain, including car sales, dealership management, and market dynamics.
• Proven experience in successfully establishing new car dealerships.
• A driven, self-directed personality with a passion for cars.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinking and the ability to make data-driven decisions.
• A competitive mindset and a track record of setting and exceeding targets.
• Fluency in both Finnish and English.

Interested?

If you have the required qualifications and are ready to step into the shoes we are offering – leading a dynamic team, managing a diverse network, and steering car dealership expansion – we want to hear from you!

Please submit your application and CV with your salary request by 19.10.2025.
For more information about the role, please contact Sanna Kaipia, Country Manager Finland, sanna.kaipia@inchcape.fi.

About Inchcape

Inchcape is the leading global automotive distributor, with operations across six continents. Inchcape works with our mobility company partners in smaller, more complex and harder-to-reach markets, which tend to be higher growth with low motorisation rates. By combining our in-market expertise with our unique technology and advanced data analytics, we create innovative customer experiences that deliver outstanding performance for our partners – building stronger automotive brands and creating sustainable growth.

Our distribution platform connects the products of mobility company partners with customers, and our responsibilities span product planning and pricing, import and logistics, brand and marketing to operating digital sales, managing physical sales and aftermarket service channels. Delivering for our partners, our customers and our people – so they can realise their ambitions in the new world of mobility. The Group is headquartered in London and employs over 16,000 people globally.