Aftersales Manager
Date: 24 Apr 2026
Location: Jakarta Selatan, ID
Company: inchcape
Internal Opportunity: Aftersales Manager
Location: Sequis Tower, Jakarta
Your impact on the team
You will be responsible for for leading and managing all aftersales activities, including service, parts, warranty, and customer satisfaction functions across dealer networks and service centers. This role ensures operational excellence, profitability, and premium customer experience aligned with the brand standards and business objectives.
What you´ll do
- Strategic & Operational Management
• Develop and execute the aftersales business strategy to achieve revenue, profit, and customer satisfaction targets.
• Set, monitor, and review performance KPIs for service, parts, and warranty departments.
• Analyze market trends and competitor activities to identify business opportunities and risks.
• Ensure alignment with OEM (principal) standards, policies, and performance indicators. - Dealer & Workshop Network Support
• Oversee and support dealer/service network operations to ensure consistent service quality and efficiency.
• Conduct regular dealer performance reviews and audits in line with brand guidelines.
• Implement service process improvements to enhance productivity and reduce operational costs.
• Coordinate dealer training and certification for service and technical staff. - Customer Experience & Retention
• Drive customer satisfaction and loyalty through effective service delivery and complaint management.
• Implement customer retention programs (e.g., maintenance packages, service campaigns, CRM initiatives).
• Ensure prompt handling of customer escalations and warranty claims. - Parts & Warranty Management
• Oversee spare parts operations including inventory management, supply chain, pricing, and availability.
• Monitor warranty policies and ensure compliance with OEM standards.
• Manage warranty cost control and reporting. - Team Leadership & Development
• Lead, coach, and develop aftersales team members to meet performance standards.
• Promote a culture of continuous improvement, collaboration, and accountability.
• Coordinate with HR for technical and customer service training program
About you
- Bachelor’s degree in mechanical / automotive engineering, Business Management, or related field.
- Strategic and commercial mindset
- Customer-oriented and quality-driven
- Strong technical and business acumen
- Excellent problem-solving and decision-making skills
- Ability to build relationships across dealer networks and principals
Start your journey
If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.