Warranty Specialist

What you'll do:

The Warranty Analyst supports the warranty operations by analysing claim data, validating submissions, ensuring compliance with policy guidelines, and assisting in reporting and cost control. This role plays a key part in identifying warranty trends, potential risks, and opportunities for improvement in dealer performance and warranty cost management.

Claim Validation & Processing
•    Review incoming dealer warranty claims for accuracy, completeness, and compliance with policy.
•    Validate labour times, parts usage, and repair justifications based on technical documentation.
•    Flag and escalate questionable or non-compliant claims to the Warranty Manager for further review.

Data Analysis & Reporting
•    Analyse warranty claim data to identify trends, recurring issues, and cost-impact areas.
•    Prepare regular reports on claim volume, cost per unit, dealer performance, and top failure components.
•    Monitor warranty KPI metrics such as claim turnaround time, rejection rate, and cost recovery.

Audit Support
•    Assist in conducting periodic internal audits and dealer audits on warranty claims.
•    Ensure traceability and documentation for warranty transactions and decisions.
•    Support the Warranty Manager in maintaining records for compliance and accountability.

System & Process Management
•    Ensure accurate and timely entry of claim data into the warranty system.
•    Maintain the integrity of master data, including labour codes, parts prices, and coverage rules.
•    Help identify system or process inefficiencies and suggest improvements for smoother operations.

Cross-functional Coordination
•    Work closely with the Technical Support, Parts, and Dealer Support teams to resolve claim-related inquiries.
•    Provide feedback to dealers on claim errors, documentation gaps, and improvement areas.
•    Support training materials or workshops by contributing analytical insights and field examples.

SKILLS AND EXPERIENCE REQUIRED:
•    Familiarity with warranty claims, dealer systems, or service platforms is a plus.
•    Experience with DMS/warranty claim systems or ERP platforms.
•    Understanding of automotive components, repair processes, and warranty policies.
•    Good communication and follow-up abilities when interacting with dealers and internal stakeholders.

QUALIFICATIONS: 
•    Bachelor’s Degree in Automotive Engineering, Industrial Engineering, Business, or a related field.
•    4 - 6  years of experience in warranty, service administration, data analysis, or automotive operations.
•    Proficient in Excel (pivot tables, charts, formulas), and comfortable with data analysis tools.

• Role Requirements and Eligibility Criteria: All candidates must meet the requirements stated in the job description, covering the following components: Educational Background, Professional Experience, Technical and Functional Skills, and Core Competencies.