Delivery Consultant

Job description

Job Title: Delivery Consultant

Location: Narellan and Penrith

Job Details: Onsite – Monday to Friday

Our Story:

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the role:
You’ll support a smooth, timely delivery experience for retail and fleet customers while ensuring a compliant fleet management process. Working closely with your team and key stakeholders, you’ll help achieve targets, deliver outstanding customer satisfaction, and represent our brands with passion and continuous improvement.

Key Responsibilities:
Drive continuous improvement by embracing new ways of working, challenging the status quo and collaborating with key stakeholders across the business.

• Build strong relationships with Delivery Managers, Retail Centre Managers, Stock Control and Sales to ensure smooth, efficient, and consistent delivery operations across all sites.

• Maintain exceptional communication, keeping all teams and customers informed with accurate, timely updates that enhance the customer delivery experience.

• Deliver operational excellence through accurate documentation, compliant deal packs, precise invoicing, correct vehicle registrations, and high‑quality administrative processes.

• Lead with a customer‑first mindset—managing enquiries professionally, supporting seamless handovers, and ensuring every customer enjoys an outstanding Inchcape experience.

• Contribute positively to the Inchcape culture by knowing your role, supporting your team, seeking self‑development, and enjoying being part of a high‑performing environment.

 About you:

• Experience in the automotive industry is an advantage, along with confidence building positive relationships with suppliers, customers or fleet partners.

• Comfortable communicating with different stakeholders, staying organised, and working in a retail environment that continues to evolve and grow.

• A full driver’s licence and willingness to visit other sites when needed; experience working with OEMs is a bonus but not essential.

• Brings enthusiasm for the automotive space, enjoys learning from others, and can support teams through periods of change with a positive, people‑focused approach.

 Why join Inchcape?

• Thorough and ongoing training provided to support you in all aspects of your role.

• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.

• Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.

• Enjoy more time doing what you love with additional days off including an annual

• Wellbeing Leave Day and annual Volunteering Leave Day each year.

• Recognition and Rewards – we recognise individual and team accomplishments.

• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home.